![]() ![]() "But I also suspect they're probably improving the security as they go, and in order to improve that security, they're maybe taking it slowly. "I suspect it's taking a long time for them to recover their systems," said Wisniewski. As of July 1, 2017, the company operated 86 superstores under the banners Chapters and Indigo and 123 small format stores, under the banners Coles, Indigospirit. Though debit and credit cards are now accepted at stores, the overall impact on Indigo's sales will be felt more deeply the longer the other problems persist. The incident has placed many of Indigo's sales in jeopardy as customers must purchase items in brick-and-mortar stores and were only able to make purchases in cash for much of the outage. "But the communication to the public about what has happened and whether their information may be at risk is very poor, and generally doesn't reflect well on brands when they're not forthcoming about what's going on," Wisniewski added. While the company hasn't confirmed that a ransomware attack was responsible for the outage, several experts have told CBC News that it has the characteristics of one. It's not uncommon for systems to take several weeks to recover from a ransomware attack, said Chester Wisniewski, a cybersecurity expert and field CTO for applied research at security firm Sophos. "Our investigation is under way but not yet complete," it added Friday. ![]() The company has said it immediately engaged third-party experts to investigate and resolve the matter, but has still not explained the nature of the incident or what caused it. 8, Indigo was only able to process purchases made in-store with cash, but some of its services, including credit and debit payments and some return capabilities, have since been restored. He said in recent years, the 21-year-old company made a shift away from a focus on books, anticipating that Amazon would quickly gain share.A screencap shows the homepage of Indigo's temporary website on Friday. Same-store sales have been soaring year over year due to the company’s. Toronto-based retail analyst Bruce Winder, co-founder and partner of the Retail Advisors network, said Indigo is hoping the Amazon defense strategy it’s employed in Canada will resonate with U.S. Indigo Books & Music offers a premium shopping experience to its customers and dedicated community of book lovers. It’s also built an arsenal of private-label brands exclusive to the retailer, including IndigoKids, IndigoBaby, Wellness, IndigoPaper, among others. ![]() It’s held its own against the growth of Amazon in Canada by moving beyond books to lifestyle and home accessories, and it’s created an inviting atmosphere for customers. The company, which is Canada’s largest book, gift and specialty toy retailer, currently has 85 large and 121 small-format stores under the brands Indigo, Chapters, Coles, Indigospirit and The Book Company. Indigo Books & Music Company Overview & News PROFILE Indigo Books & Music Toronto, Canada Indigo Books & Music Company Stats Industry Retail and Wholesale Founded 1996 Headquarters Toronto. customer as well,” said company spokeswoman Kate Gregory. “Indigo offers a unique approach to lifestyle retail with our product curation, store design and joyful events and experiences, all inspired by books and celebrating the power of human connections.” “Our customers in Canada often say that Indigo is their happy place and we believe our concept will resonate for the U.S. ![]()
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